When iPhone 5s won’t sync with iTunes, quit iTunes, then start the software again, and try syncing. This solution is simple, but sometimes, that is all you need to do.
If your iTunes software is not up to date, all kinds of issues may occur, including the one you are experiencing now.
- If you are a Mac User – open the software, choose iTunes from the menu bar and select Check for Updates.
- If you are a Windows User – open the software, choose Help from the menu bar and select Check for Updates.
Another thing you can try when iPhone 5s won’t sync is to remove the iTunes software from your computer and install the latest version.
Often, you can resolve the problem by restarting your PC or Mac. Also, restart your iPhone 5s. To do so, press and hold the sleep/wake button, and drag the slider to turn the device off. When the phone is off, again press and hold the sleep/wake button until the Apple logo shows up.
If you use the USB cable, change the method, and use Wi-Fi syncing. If you are using Wi-Fi syncing, switch to USB cable.